Customer Relationship Management

Industry
Trading & Services
Location
Qatar
Relationship Tenure
3+ yrs

Company Overview

A leading distribution company in Qatar with decades of market presence, delivering global brands across multiple sectors such as fast-moving consumer goods, consumer electronics, home appliances, office equipment, and furniture. With in-house warehousing, distribution, and service centers, the company ensures reliable delivery and superior aftersales support, enhancing customer experience nationwide.

Business Challenges

Managing over 7,000 SKUs across multiple categories and ensuring efficient daily van sales operations posed significant challenges. With more than 75 vans operating across the country, the company required a modern solution to streamline order management, improve route planning, and ensure timely stock updates. Manual processes created delays, reduced visibility, and limited the ability to make data-driven decisions, impacting sales efficiency and customer satisfaction.

# Type of Assets Numbers
1 Inventory Lines 7000+
2 Vans 75+

The Solution

The implementation of TracSales transformed sales and distribution operations by digitizing the entire van sales process. The solution provided sales teams with the ability to place orders directly in the field, capture customer transactions in real time, and synchronize data seamlessly with the central system. This eliminated paperwork, reduced delays, and ensured that stock levels, customer demand, and sales performance were always visible and up to date, helping the company serve customers faster and more efficiently.

# Platform Technology
1 WEB .NET Core with MVC
2 Mobile Ionic (Android)
2 Database MS SQL
2 ERP Microsoft Dynamics 365
2 Customization Yes

Outcomes

Streamlined van sales operations with real-time order processing.
Increased efficiency in stock updates and tracking across multiple vans.
The system captures customer details and helps smooth inquiries into conversions.
Faster and more accurate fulfillment of customer orders.
Improved visibility into daily sales activities and performance.
Stronger integration with ERP for seamless operations and reporting.
Overall improvement in customer service and business agility.

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